Seven-office chain, Chippewa Valley
The shop
Seven offices spread from Eau Claire to Rice Lake to Ladysmith. Roughly 3,800 individual returns and 260 S-corp returns across the chain in a normal season. Nine full-time preparers, one senior reviewer, the owner-partner covering complex K-1 work and the audit exposure. Senior reviewer was out on maternity leave from Jan 20 through Apr 10.
What the firm owner asked for
"Two preparers at Rice Lake, two at Ladysmith, and a reviewer who can sit at Eau Claire three days a week and cover the outer offices Tue/Thu. Start date Jan 15, end date Apr 20, not a day later on either side."
What we sent
Margaret (reviewer, 22 years regional, five seasons on our bench). Two preparers to Rice Lake: Connie (11 seasons, Drake) and Hal (6 seasons, Drake). Two to Ladysmith: Ingrid (4 seasons, Drake) and Rosario (3 seasons, moved from ProSystem fx the prior year, calibrated clean in December). Margaret's Tue/Thu floater route added Hayward as a half-day once weekly after the firm owner asked mid-February.
How it closed
1,040 count up 6% vs. prior year. Review stack at peak: 14 returns (firm target is 10). Season closed seven work-days ahead of prior year by the firm's own metric. Margaret, Connie, and Hal already booked for the 2026 season. Ingrid moved to a different shop in 2026; her 2025 client folders got handed off cleanly during the wrap-up week.
Seats deployed: 5 · Weeks: 14 · Returning to this shop 2026: 3 of 5